Contact

A person reads every message. One working day, usually the same morning.

Email

mariellenfurious@emalupe.com

Answered within one working day, usually the same morning

Phone

+44 1332369920
Mon–Fri 9:00 am – 5:00 pm · Sat 9:00 am – 1:00 pm (UK time)

Post

kitorss
5 Attlebridge Close
Chaddesden, Derby, DE21 4SP
United Kingdom

Returns do not go to that address unannounced. Email mariellenfurious@emalupe.com  first and you will get the correct return address and, for anything too large to post, a booked collection. A large appliance sent without notice may be refused at the door.

When we are open

What to tell us

Your order number gets a useful answer first time round. For anything that looks like a fault, add a photograph of the problem and one of the rating plate — the sticker carrying the model and serial number, usually on the back or inside the door. With those two we can normally resolve it in a single reply.

If you are asking whether something will fit, send the gap measurement — height, width and depth — and the product you are looking at, and we will check it against the manufacturer's drawing before you commit.

Before you write

These answer most of it faster than we can:

• Track your order — where it is and what the tracking status means.
• Care & measuring — measuring up, and the five-minute check before deciding an appliance is faulty.
• Delivery — times, costs, destinations and what the driver will and will not do.
• Returns — the 30-day window, your statutory right to cancel, and who pays the carriage.
• FAQ — everything else.

How we handle your message

We answer every message within one working day, and we do not use your email address for marketing because you wrote to us. Support email is kept for three years so that a warranty question two years from now still has context — the privacy policy sets out the rest.